Roadside response

Offer trusted roadside assistance when its needed most

Give customers or employees fast access to trusted roadside support across Kenya—helping them stay safe, supported, and moving when vehicle trouble happens.

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Embed on-demand roadside help, activated through your brand

Give users access to roadside support through your app, device, platform, or employee programme.

Breakdown support

Help users get moving again with services such as jumpstarts, flat tyre changes, and minor on-scene repairs.

On demand
Triggered instantly when you need help.

Towing and recovery

Connect users to vetted towing partners for vehicle recovery and transport to an approved destination.

On demand
Triggered instantly when you need help.

Roadside safety support

Connect users to vetted towing partners for vehicle recovery and transport to an approved destination.

On demand
Triggered instantly when you need help.
Avg. global statistics
+70k
+70k
Safe places created
10 min
10 min
Avg response time
+70k
+70k
On-demand activations
+6k
+6k
Monitored sites

Safety solutions built for your industry

AURA partners with businesses across different industries to turn connected safety into a valuable customer benefit, employee safety layer, or revenue-generating service.

Telematics safety solutions

Add emergency response benefits that protect drivers, passengers and assets beyond vehicle recovery.

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Tech platforms and apps

Embed on-demand safety into your user experience through API integration.

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Devices and wearables

Add one-tap emergency response to connected devices and wearables.

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Financial services

Build trust and loyalty with safety benefits customers can use in real life.

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Employee
wellness platforms

Support duty of care with emergency response for employees and field teams.

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Handheld devices

Add one-tap emergency response to connected devices and wearables.

Explore handheld solutions

Turn roadside response into a feature customers value

Grow recurring revenue

Offer roadside response as a premium feature, value-added service, or bundled benefit.

Differentiate your offering

Add a visible safety and mobility benefit that helps your product stand out in competitive sales conversations.

Build stronger customer loyalty

Give users access to help for themselves and their family in stressful situations, creating life-saving reassurance they associate with your brand.

Strengthen duty of care

Protect employees, drivers, field teams, and mobile workers while they are on the road

How it works

How AURA gets help to users and their loved ones

1

Alarm triggered

An alarm or security incident is detected and sent directly to the AURA platform via API or your existing monitoring software.

2

Smart dispatch

AURA’s technology-led system uses location-based matching to identify and notify the closest available responder in seconds.

3

Responder engages

The nearest vetted responder accepts the callout and is instantly dispatched, with their journey tracked in real time.

4

Incident verified

AURA verifies the alert, confirms the location, and identifies the nearest suitable responder.

5

Incident resolved

The responder arrives on-site to secure the premises and submits an audit-ready digital report with GPS timestamps and photo verification for insurance or law enforcement records.

With AURA’s smart technology and hands-on team, we’re able to keep communities across Kenya safer every day.

Ayanda Myeni
Head of Governance and Company Secretary

AURA's integration has strengthened Uber’s safety offering with fast, reliable emergency response and industry-leading dispatch times, reinforcing trust and Uber’s commitment to safety across the platform.

Kagiso Khaole
General Manager, Sub-Saharan Africa

Recommended Resources

Frequently asked questions

Everything you need to know about roadside assistance response.
What areas of Kenya does AURA roadside response cover?
What services are included?
How fast is the response?
Are roadside responders vetted?
Can AURA integrate with fleet, insurer, dealer, or telematics systems?
How does towing and recovery work?
What information is included in an incident report?
Can businesses offer this under their own brand?
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