Responder onboarding

Power faster response. Protect and save more lives.

Join AURA's network of trusted response partners delivering safety for people and property, while turning available capacity into new revenue.

Responder onboarding specialist wearing a headset monitors a security incident, with location details and response-time information displayed on screen.

Why become an AURA response network partner?

Earn revenue for underutilised time

Turn spare vehicle and responder capacity into revenue without adding more operational load.

Use AURA technology at no extra cost

Approved partners get access to the responder app, dispatch tools, live tracking, and reporting workflows.

Access more callouts

Receive alarms matched to your service type, coverage area, and availability.

Keep control of your business

Your staff, vehicles, brand, and operations remain yours. AURA is the technology and dispatch partner behind the callout.

Avg. global statistics
+70k
+70k
Safe places created
10 min
10 min
Avg response time
+70k
+70k
On-demand activations
+6k
+6k
Monitored sites

Response partner onboarding requirements

Every partner is vetted before going live to protect customers, support quality, and maintain trust across the network.

Security response partners

AURA is for licensed security response companies with trained responders, response vehicles, and the capacity to take on more callouts in their coverage area.

Certifications or accreditations you may need
PSIRA registration
Public liability insurance
Relevant company registration documents
Onboarding process

From first conversation to first callout

Typical timeline ~2 weeks

Apply to join

Share your company details, service type, coverage area and response capacity.

Apply to join
You share company details, service type, coverage area, fleet size and response capacity.
Day 1
Intro call and demo
AURA introduces the network, explains how callouts work, and shows the responder technology.
Day 1–3
Complete partner checks

AURA reviews the key certifications, accreditations and insurance needed for your service type.

Fit and coverage review
AURA confirms the certifications, accreditations and insurance for your service type.
Day 2–5
Compliance check
AURA confirms the certifications, accreditations and insurance for your service type.
Day 3–10
SLA and contracting
Once you're approved, the SLA is issued, reviewed and signed.
Day 5–10
Set up and train

We help set up responder devices and control room access, then run hands-on training for responders and dispatchers.

Technology setup
Responder devices are set up, control room access is configured, and coverage checks are completed.
Day 7–12
Training
Responders and dispatchers get hands-on training on the AURA Responder app, dispatch workflows, status updates and reporting.
Day 8–14
Go live

Once approved, your team can start receiving callouts through the AURA network.

Go live
Once setup and training are complete, your team is activated and can start receiving callouts.
Day 10–14

Responder technology that helps every callout run smoother

From the AURA responder app to live tracking, dispatch tools and automated reports, your team gets the technology to accept, manage and close callouts.

What our response partners say

A top app for security professionals

"It is easy to navigate and well laid out — everything you need is right where you’d expect it. Accepting and managing callouts is quick and hassle-free under pressure or at odd hours. The design is clean and doesn’t overcomplicate things. It is one of the better apps I’ve used in this industry. I recommend it to any security professional."

Haseeb ur Rehman
Responder
Streamlined rapid response operations

"Working with AURA streamlines our rapid response operations. Clear and structured dispatch allows teams to mobilise quickly with the right understanding. The platform improves visibility, making it easier to track activity and maintain records. AURA provides an efficient coordination system."

Carl Heywood
Responder
Exceptional experience

"I had an exceptional experience becoming a network partner with AURA. The process was smooth, professional, and highly supportive. The team at AURA demonstrated great dedication to building strong partnerships and provided excellent service."

Noel Nhau
Responder
Improving our own operations

"AURA has assisted us in improving our own operations and has opened our eyes to areas we had not noticed before."

Noel Nhau
Responder
Exceptional experience

"I had an exceptional experience becoming a network partner with AURA. The process was smooth, professional, and highly supportive. The team at AURA demonstrated great dedication to building strong partnerships and provided excellent service."

Noel Nhau
Responder
Technologically advanced companies

"One of the best technologically advanced companies in SA, makes our life as Responders and companies easier."

Noel Nhau
Responder
Technologically advanced companies

"One of the best technologically advanced companies in SA, makes our life as Responders and companies easier."

Noel Nhau
Responder
Technologically advanced companies

"One of the best technologically advanced companies in SA, makes our life as Responders and companies easier."

Noel Nhau
Responder

Frequently asked questions

Everything you need to know about on-demand fast response.
Is there a cost to join the AURA network?
What types of response companies can join in UK?
Do we have to accept every callout?
What certifications or accreditations do we need?
How quickly can we go live?