Responder onboarding

Deliver on-demand response & grow revenue every day

Join AURA's network of trusted response partners delivering safety for people and property, while turning available capacity into new revenue.

Join now View response technology

Why become an AURA response network partner?

Earn revenue for underutilised time

Turn spare vehicle and responder capacity into revenue without adding more operational load.

Use AURA technology at no extra cost

Approved partners get access to the responder app, dispatch tools, live tracking, and reporting workflows.

Access more callouts

Receive alarms matched to your service type, coverage area, and availability.

Keep control of your business

Your staff, vehicles, brand, and operations remain yours. AURA is the technology and dispatch partner behind the callout.

Avg. global statistics

+70k

Safe places created

10 min

Avg response time

+70k

On-demand activations

+6k

Monitored sites

Response partner onboarding requirements

Every partner is vetted before going live to protect customers, support quality, and maintain trust across the network.

Security response partners

AURA is for licensed security response companies with trained responders, response vehicles, and the capacity to take on more callouts in their coverage area.

Certifications or accreditations you may need

PSIRA registration

Public liability insurance

Relevant company registration documents

Onboarding process

From first conversation to first callout

Typical timeline ~2 weeks

Apply to join

Share your company details, service type, coverage area and response capacity.

Apply to join

You share company details, service type, coverage area, fleet size and response capacity.

Day 1

Intro call and demo

AURA introduces the network, explains how callouts work, and shows the responder technology.

Day 1–3

Complete partner checks

AURA reviews the key certifications, accreditations and insurance needed for your service type.

Fit and coverage review

AURA confirms the certifications, accreditations and insurance for your service type.

Day 2–5

Compliance check

AURA confirms the certifications, accreditations and insurance for your service type.

Day 3–10

SLA and contracting

Once you're approved, the SLA is issued, reviewed and signed.

Day 5–10

Set up and train

We help set up responder devices and control room access, then run hands-on training for responders and dispatchers.

Technology setup

Responder devices are set up, control room access is configured, and coverage checks are completed.

Day 7–12

Training

Responders and dispatchers get hands-on training on the AURA Responder app, dispatch workflows, status updates and reporting.

Day 8–14

Go live

Once approved, your team can start receiving callouts through the AURA network.

Go live

Once setup and training are complete, your team is activated and can start receiving callouts.

Day 10–14

Responder technology that helps every callout run smoother

From the AURA responder app to live tracking, dispatch tools and automated reports, your team gets the technology to accept, manage and close callouts.

Discover response technology