Responder onboarding

Power faster response. Protect and save more lives.

Join AURA's network of trusted response partners delivering safety for people and property, while turning available capacity into new revenue.

Responder onboarding specialist wearing a headset monitors a security incident, with location details and response-time information displayed on screen.

Why become an AURA response network partner?

Earn revenue for underutilised time

Turn spare vehicle and responder capacity into revenue without adding more operational load.

Use AURA technology at no extra cost

Approved partners get access to the responder app, dispatch tools, live tracking, and reporting workflows.

Access more callouts

Receive alarms matched to your service type, coverage area, and availability.

Keep control of your business

Your staff, vehicles, brand, and operations remain yours. AURA is the technology and dispatch partner behind the callout.

Avg. global statistics
8900
8900
Lives saved
10 min
10 min
Avg response time
+70k
+70k
Safe places created
+6k
+6k
Active response vehicles

Response partner onboarding requirements

Every partner is vetted before going live to protect customers, support quality, and maintain trust across the network.

Security response partners

AURA is for licensed security response companies with trained responders, response vehicles, and the capacity to take on more callouts in their coverage area.

Certifications or accreditations you may need
PSIRA registration
Public liability insurance
Relevant company registration documents
Medical  response partners

AURA is for registered emergency medical response providers with qualified paramedics, compliant vehicles, a 24/7-hour control room, and the clinical standards required to support emergency medical callouts.

Certifications or accreditations you may need
Department of Health certification
BHF registration
Public liability insurance
Medical malpractice insurance
Operational vehicle tokens
Proof of ILS-qualified paramedics
Roadside response partners

AURA is for licensed roadside assistance operators in Kenya with tow vehicles, breakdown response capacity, and trained drivers available to respond within their coverage area.

Certifications or accreditations you may need
NTSA (National Transport and Safety Authority) inspection certificate
Business registration number
Tax Identification and compliance certificate
Onboarding process

From first conversation to first callout

Typical timeline ~2 weeks

Apply to join

Share your company details, service type, coverage area and response capacity.

Apply to join
You share company details, service type, coverage area, fleet size and response capacity.
Day 1
Intro call and demo
AURA introduces the network, explains how callouts work, and shows the responder technology.
Day 1–3
Complete partner checks

AURA reviews the key certifications, accreditations and insurance needed for your service type.

Fit and coverage review
AURA confirms the certifications, accreditations and insurance for your service type.
Day 2–5
Compliance check
AURA confirms the certifications, accreditations and insurance for your service type.
Day 3–10
SLA and contracting
Once you're approved, the SLA is issued, reviewed and signed.
Day 5–10
Set up and train

We help set up responder devices and control room access, then run hands-on training for responders and dispatchers.

Technology setup
Responder devices are set up, control room access is configured, and coverage checks are completed.
Day 7–12
Training
Responders and dispatchers get hands-on training on the AURA Responder app, dispatch workflows, status updates and reporting.
Day 8–14
Go live

Once approved, your team can start receiving callouts through the AURA network.

Go live
Once setup and training are complete, your team is activated and can start receiving callouts.
Day 10–14

Responder technology that helps every callout run smoother

From the AURA responder app to live tracking, dispatch tools and automated reports, your team gets the technology to accept, manage and close callouts.

What our response partners say

Accurate location services

“Aura is always very accurate when it comes to giving location and it has made work easy for us in the field.”

Stephen Odhiambo
Responder
Efficient coordination tools

“As a security service provider, the platform has provided efficient coordination tools between the client and the service provider, which translates to timely response times.”

Chrispine Okello
Responder
Quick response

“Quick response. Keep it up!! Great and efficient team to work with as a service provider.”

Carol Mwenda
Responder
Improved service delivery

“Aura has really improved service delivery by encouraging responders to respond in a timely manner and to embrace technology in response.”

Riley Falcon
Responder
Faster coordination, better emergency response

“We at VR MED are so glad to be a medical partner with AURA we have helped so many people with their fast control centre that makes it easier for us to do our work better and faster. Well done.”

Peter Du Plessis
Responder
Makes our life as responders easier

“One of the best technologically advanced companies, makes our life as Responders and companies easier.”

Brilliant Khumalo
Responder
Improving our own operations

“AURA has assisted us in improving our own operations and has opened our eyes to areas we had not noticed before.”

Juma Mwangi
Responder
Exceptional experience

“As a security service provider, the platform has provided efficient coordination tools between the client and the service provider, which translates to timely response times.”

Chrispine Okello
Responder

Frequently asked questions

Everything you need to know about on-demand fast response.
Is there a cost to join the AURA network?
What types of response companies can join in Kenya?
Do we have to accept every callout?
What certifications or accreditations do we need?
How quickly can we go live?