Facility Management Operators

Your facilities deserve faster, smarter response

Managing a complex property portfolio is demanding enough. AURA connects your sites and staff to the nearest vetted security and medical responders — reducing delay, improving oversight, and protecting both assets and people.

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A modern portfolio can’t run on an outdated dispatch model

You are responsible for protecting people, property, and reputation across multiple locations. Yet when an alarm triggers, response still depends on phone calls, fragmented local vendors, and inconsistent SLAs across sites. Minutes are lost, visibility is limited, and protection is uneven across your portfolio.

01

The cost of delay

Every minute an alarm remains unchecked increases exposure to theft, damage, and business interruption.

02

Duty of care exposure

If a contractor or staff member is injured and emergency response is delayed, the legal and reputational consequences can be significant.

03

Reputational exposure

One serious safety failure at a managed site can jeopardise long-standing client relationships.

Centralise response with one safety partner

AURA gives property managers a single technology platform to coordinate armed response, manage incidents and maintain consistent security standards across multiple sites.

Nationwide coverage at speed

Access a vetted national security network with a sub-15 minute response time.

Physical verification

Turn camera and alarm feeds into immediate action by dispatching AURA. Alarms and incidents are verified in real time through live intervention, ensuring priority response and fewer false alarms.

Intelligent dispatch

Tech-enabled dispatch connects the nearest available responder from the AURA network, reducing response times by up to 60%.

24/7 control room

We handle verification and end-to-end dispatch, so your operators can move on to the next alarm—saving time and increasing throughput.

Real-time data & reporting

Transparent reporting on incident activity and outcomes—giving customers clear visibility into impact, performance, and value.

Smart technology

Embed AURA’s infrastructure into your branded app, or use our easy-to-use dispatch portals that work alongside your tech stack.

Single system of record

Operational efficiency through a single partner for incident tracking, powered by a unified, auditable system of record.

From integration to additional revenue stream

As a tech-enabled response-as-a-service, AURA can serve as a scalable, differentiated revenue driver.

Monetise and grow

Turn your security offering into a commercial advantage—embed safety as a differentiator that wins deals, or offer tiered, value-added services to boost revenue.

Scheduled services

Scalable protection that enables scheduling of static guards or patrols for on-site presence, providing a reliable, compliant solution and an additional revenue stream.

How it works

From alarm to arrival — on demand emergency response for your sites

API documentation

01

Alarm activated

Location and details are sent to AURA software.

02

Alert dispatched

Location-based responder matching in seconds.

03

Responder engages

The closest response partner is instantly dispatched.

04

Responder arrives

The responder arrives on scene and reports back.

Scalable protection for modern facilities

AURA scales to your risk profile, your sites, and your people — wherever they are.

Throughout our engagement with AURA, we have found them to be professional, reliable, and responsive to our security requirements. Their personnel are well-trained, disciplined, and have consistently demonstrated a strong commitment to ensuring the safety and security of our premises and staff.

Blake Cross

Senior Manager: Security Operations, IHS Towers South Africa Proprietary Limited

Frequently asked questions

Everything you need to know about AURA's security response.

How quickly can AURA respond to an incident?

Are AURA responders licensed and vetted?

Do you provide nationwide coverage?

How is AURA different from a traditional response company?

Can AURA integrate with our existing alarm or access control systems?

Do we get visibility across all our sites?

How does AURA reduce operational workload for facilities teams?

Is AURA suitable for multi-site and remote infrastructure portfolios?

How is pricing structured?

How quickly can we onboard?

Want to learn more?

Book a demo and discuss an obligation-free pilot for your region.