Customer platform

Software for faster, more reliable response

Your central hub for management, visibility, analytics, and insights across people and property.

Modern management software. Built for connected response

One platform, total oversight

Dispatch, scheduling, records, and analytics in a single secure web platform. No separate tools, no switching.

One vetted network

Replace a patchwork of regional vendors with one nationwide responder network, all in a single place of visibility.

See your growth in real time

Track subscriptions, activations, and response activity in one analytics view — so you can see what's working and where to grow.

Leave legacy dispatch behind

Swap slow, manual phone-dispatch chains for an automated digital workflow — faster callouts, fewer errors, full visibility from alert to resolution.

Management platform

The control layer behind every callout — where you configure accounts, users, compliance, and integrations, and hold the complete record of what happened and why.

Govern access: Control user profiles, permissions, and compliance details from one secure dashboard.
Control integrations: Manage the sources feeding into the platform, so every alert arrives with the right data attached.
Incident reporting: Upload notes and photos directly from the scene to provide full transparency.
Own the record: Hold a complete, verifiable history of every activation and callout,  the source of truth for finance, audits, and disputes.
Run the commercials: Get billing and account management off logged incident data, not manual reconciliation between systems.
Reporting & analytics

Dispatch activity and live tracking data become audit trails, client-ready reports, and SLA evidence. By combining full portal records with precise dispatch tracking, AURA gives your risk and compliance teams complete portfolio visibility.

Tamper-proof audit trails: Access unalterable digital records with precise GPS timestamps for every alert and scene arrival.
Automatic resolution reports: Generate client-ready reports on incident close, complete with photos and responder notes.
Performance dashboards: Track response times by region, alert volumes, and responder efficiency in one view.
SLA evidence: Use operational exception alerts to prove SLA performance, simplify insurance claims, and streamline client recovery audits.
How it works

From alert to arrival — on-demand emergency response

1

Set up trusted contacts

Users invite family members or loved ones into their safety group.

2

Enable live visibility

Members choose when to share their location through privacy-controlled tracking.

3

Trigger an alert

A user can request emergency help for themselves, or a trusted contact can request help on their behalf if they may be at risk.

4

Incident verified

AURA verifies the alert, confirms the location, and identifies the nearest suitable responder.

5

Responder dispatched

A vetted responder arrives on the site to provide assistance.

What our response partners say

Urgency and care

“I appreciate how AURA Services handles our emergency response cases with urgency and care. It’s not just about the service itself, but the assurance that our people and assets are in safe, capable hands when we need support.”

Lisa Murithi
Customer
Prompt and reliable

“Very prompt in response, reliable and competent responders”

Pada S.
End-User
Improved response times

“AURA has improved our response times through clear dispatch, fast communication, and reliable reporting. A strong partner for efficient emergency response.”

Dorcas Koech
Customer
Professional road assistance

“Provided Road Assistance yesterday and it was professionally done.”

Derrick K.
End user
Helpful integrated system

“AURA has been so helpful especially how the system is integrated it is easy to use and respond …”

Deployment CRM
Customer
Great service

"Bless Mukansi was a great help especially since I was in panic mode. He was calm, reassuring and told me exactly what I needed to do. Superb service!"

Nandi K.
End-user
Professional

"AURA provides a professional and reliable service.”

Robinson Muchina
Customer
Medical en pointe

"The ambulance and crew were very polite and fast. Great service from the operator to getting my mom to the hospital.”

Ruben H.
End-user

Customer stories

How SmartWatch scales nationwide rapid security response with AURA

See how SmartWatch uses AURA’s rapid security response network to improve nationwide coverage, reduce response times, and strengthen control room visibility.

How OUTsurance saved +148 lives in one year with embedded emergency response powered by AURA

How OUTsurance embedded AURA-powered Panic Assistance to save 148 lives in 2025, retain 2,000+ long-term policyholders and open a new revenue stream.

How StarFM Group saved 45% of controller time with AURA’s rapid response technology

How StarFM Group saved 45% controller time and reduced dispatch creation to 5 seconds across UK construction and facility management sites with AURA.

In development with
Google Maps Platform

Built with the world’s leading mapping technology,  enabling faster, smarter response.

Learn more

FAQs for customer platfrom

Everything you need to know about on-demand emergency response.
What is the AURA customer platform?
Who is the customer platform built for?
Do I need to install any hardware or software?
How does a call-out actually get dispatched once it's triggered?
Can I track a response as it happens?
Management platform

The control layer behind every callout — where you configure accounts, users, compliance, and integrations, and hold the complete record of what happened and why.

Govern access: Control user profiles, permissions, and compliance details from one secure dashboard.
Control integrations: Manage the sources feeding into the platform, so every alert arrives with the right data attached.
Incident reporting: Upload notes and photos directly from the scene to provide full transparency.
Own the record: Hold a complete, verifiable history of every activation and callout,  the source of truth for finance, audits, and disputes.
Run the commercials: Get billing and account management off logged incident data, not manual reconciliation between systems.
Dispatch console

The dispatch console sits inside your control room workflow, putting customer data and on-demand AURA callouts in a single view. Operators request a verified callout instantly, then track the responder live from acceptance to arrival.

Instant customer profiles: View essential customer and asset details on the spot, including precise site addresses, responder notes, and the owner or facility manager's name.
Verified digital callouts: Track the responder's progress from acceptance through navigation to arrival, without leaving the console.
Live event stream: Track the responder's progress from acceptance through navigation to arrival, without leaving the console.
Secure two-way visibility: Stay connected to both the AURA control room and the attending responder throughout the live alert lifecycle.
Real-time site evidence: View operational photos and completed checklists as they happen, while the responder checks the perimeter and secures the property.
Scheduling console

Plan patrols, inspections, and access visits ahead of time, and let the platform convert them into live field tasks at the exact date and time. Routine operations scale without adding operational headcount.

Ad-hoc or recurring: Access unalterable digital records with precise GPS timestamps for every alert and scene arrival.
Automatic resolution reports: Generate client-ready reports on incident close, complete with photos and responder notes.
Performance dashboards : Track response times by region, alert volumes, and responder efficiency in one view.
SLA evidence : Use operational exception alerts to prove SLA performance, simplify insurance claims, and streamline client recovery audits.
Reporting & analytics

Dispatch activity and live tracking data become audit trails, client-ready reports, and SLA evidence. By combining full portal records with precise dispatch tracking, AURA gives your risk and compliance teams complete portfolio visibility.

Tamper-proof audit trails: Access unalterable digital records with precise GPS timestamps for every alert and scene arrival.
Automatic resolution reports: Generate client-ready reports on incident close, complete with photos and responder notes.
Performance dashboards : Track response times by region, alert volumes, and responder efficiency in one view.
SLA evidence : Use operational exception alerts to prove SLA performance, simplify insurance claims, and streamline client recovery audits.
How it works

From alert to arrival — on-demand emergency response

1

Set up trusted contacts

Users invite family members or loved ones into their safety group.

2

Enable live visibility

Members choose when to share their location through privacy-controlled tracking.

3

Trigger an alert

A user can request emergency help for themselves, or a trusted contact can request help on their behalf if they may be at risk.

4

Incident verified

AURA verifies the alert, confirms the location, and identifies the nearest suitable responder.

5

Responder dispatched

A vetted responder arrives on the site to provide assistance.

What our response partners say

Urgency and care

“I appreciate how AURA Services handles our emergency response cases with urgency and care. It’s not just about the service itself, but the assurance that our people and assets are in safe, capable hands when we need support.”

Lisa Murithi
Customer
Prompt and reliable

“Very prompt in response, reliable and competent responders”

Pada S.
End-User
Improved response times

“AURA has improved our response times through clear dispatch, fast communication, and reliable reporting. A strong partner for efficient emergency response.”

Dorcas Koech
Customer
Professional road assistance

“Provided Road Assistance yesterday and it was professionally done.”

Derrick K.
End user
Helpful integrated system

“AURA has been so helpful especially how the system is integrated it is easy to use and respond …”

Deployment CRM
Customer
Great service

"Bless Mukansi was a great help especially since I was in panic mode. He was calm, reassuring and told me exactly what I needed to do. Superb service!"

Nandi K.
End-user
Professional

"AURA provides a professional and reliable service.”

Robinson Muchina
Customer
Medical en pointe

"The ambulance and crew were very polite and fast. Great service from the operator to getting my mom to the hospital.”

Ruben H.
End-user

Customer stories

How SmartWatch scales nationwide rapid security response with AURA

See how SmartWatch uses AURA’s rapid security response network to improve nationwide coverage, reduce response times, and strengthen control room visibility.

How OUTsurance saved +148 lives in one year with embedded emergency response powered by AURA

How OUTsurance embedded AURA-powered Panic Assistance to save 148 lives in 2025, retain 2,000+ long-term policyholders and open a new revenue stream.

How StarFM Group saved 45% of controller time with AURA’s rapid response technology

How StarFM Group saved 45% controller time and reduced dispatch creation to 5 seconds across UK construction and facility management sites with AURA.

In development with
Google Maps Platform

Built with the world’s leading mapping technology,  enabling faster, smarter response.

Learn more

FAQs response integration

Everything you need to know about on-demand emergency response.
What is the dispatch console, and how is it used for property callouts?
What is the scheduling console used for?
What's included in reporting & analytics for property protection?
What does the management portal control for property accounts?
How does the platform replace legacy manual phone-dispatch for property response?