Medical response services

Life-saving emergency medical response at the tap of a button

AURA connects users to the nearest private medical responder in an emergency with rapid dispatch and real-time care coordination.

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Embed on-demand medical help, activated through your brand

Give users fast access to medical support through your app, device, or employee programme.

Rapid emergency medical dispatch

Connect users to the nearest available medical and EMS responder.

On demand
Triggered instantly when you need help.

On-scene stabilisation and care

Provide immediate medical support during critical incidents.

On demand
Triggered instantly when you need help.

Emergency transport coordination

Coordinate ambulance dispatch and transport to the right healthcare facility.

On demand
Triggered instantly when you need help.

Support for high-risk and chronic conditions

Support faster intervention during serious medical emergencies.

On demand
Triggered instantly when you need help.
Avg. global statistics
8900
8900
Lives saved
10 min
10 min
Avg response time
+70k
+70k
Safe places created
+6k
+6k
Active response vehicles

Why fast medical
response matters

Faster help in critical moments

Connect users to nearby medical responders when every second matters.

A clear medical-only benefit

Add emergency medical response without bundling security or roadside services.

Better support across South Africa

Scale medical response through a wider network of EMS partners and vehicles.

Stronger protection for high-risk environments

Add simple emergency medical access for workplaces, gyms, and field teams.

Reduced risk for your business and users

Support duty of care and reduce the impact of serious medical incidents.

Most reach than a single provider model

Improve availability by connecting users to multiple EMS partners.

Safety solutions built for your industry

AURA partners with businesses across different industries to turn connected safety into a valuable customer benefit, employee safety layer, or revenue-generating service.

Medical insurers

Strengthen member benefits with embedded emergency medical response.

Explore insurance solutions

Employee wellness platforms

Support duty of care with emergency response for employees and field teams.

Explore wellness solutions

Short-term insurers

Add emergency response benefits that improve customer value and retention.

Explore short solutions

Financial services

Build trust and loyalty with safety benefits customers can use in real life.

Explore financial solutions

Handheld devices

Add one-tap emergency response to connected devices and wearables.

Explore handheld solutions

Tech platforms and apps

Embed on-demand safety into your user experience through API integration.

Explore tech solutions
Discover people protect
How it works

How AURA gets help to users and their loved ones

1

Set up trusted contacts

Users invite family members or loved ones into their safety group.

2

Enable live visibility

Members choose when to share their location through privacy-controlled tracking.

3

Trigger an alert

A user can request emergency help for themselves, or a trusted contact can request help on their behalf if they may be at risk.

4

Incident verified

AURA verifies the alert, confirms the location, and identifies the nearest suitable responder.

5

Responder dispatched

A vetted responder arrives on the site to provide assistance.

Their professionalism, technology-driven approach, and unwavering support have been instrumental in improving our operational efficiency and customer experience.

Zakir Ramani
Head od operations

This launch reflects our dedication to leveraging technology in enhancing the safety and well-being of our customers

Japheth Ogalloh
MD of Old Mutual General Insurance

Recommended Resources

Now powered by
Google Maps

Built with the world’s leading mapping technology,  enabling faster, smarter response.

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Frequently asked questions

Everything you need to know about people protection and fast response.
How fast is AURA’s medical response?
Are AURA’s medical responders certified?
Can AURA be used for elderly or chronic-care patients?
How does AURA work in rural or remote parts of the country?
Can businesses integrate AURA into their platform?
Does AURA integrate with health insurers or employee wellness programmes?
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