Medical Insurer Solutions

Emergency medical response solution powered by AURA

Help members access emergency medical support faster with AURA’s aggregated emergency medical response network. Strengthen your emergency benefit, improve visibility, and expand coverage beyond traditional ambulance models.
A limited emergency response network weakens your member offering

Medical insurers in Kenya are under pressure to deliver meaningful value in a market with low insurance penetration and cost-sensitive members. But when emergency response depends on a single provider or fragmented access to services,  coverage can become inconsistent, flexibility is reduced, and the member experience suffers.

01
Limited network reach
Relying on a narrower provider model can leave gaps in emergency support coverage, especially when insurers need an emergency medical response solution that works consistently across a broad member base.
02
Poor visibility into service delivery
Manual workflows and limited reporting make it harder to verify what happened, assess provider performance, and measure the real value of the benefit being offered.
03
Regulatory and product constraints
Emergency support cannot be positioned as a standalone product and must be embedded into existing insurance offerings, adding complexity to rollout and scaling.

Turn your brand into a life-saving non-negotiable that customers want

AURA dispatches the nearest emergency responder within seconds. Our tech-led infrastructure enables the insurer to validate service excellence through real-time tracking and measurable outcomes.

Nationwide coverage at speed
Instant access to a vetted national network of private security, medical, and roadside partners—with a 10 minute response time.
Book a demo
Smart technology
From custom API integrations to white-label app, enable instant SOS, tracking, and real-time response.
One-tap panic activation
In a stressful moment, users can trigger help instantly with a single tap—sending their location and incident details directly to the control room for fast reliable response.
Intelligent dispatch
Tech-enabled emergency dispatch system connects the closest available responder from the network, reducing response times by up to 60%.
24/7 control room
Human-in-the-loop verification helps eliminate false alarms and ensures incidents are managed calmly and effectively.
Real-time data & reporting
Transparent reporting on incident activity and outcomes—giving customers clear insight into impact, performance, and customer value.
From integration to additional revenue stream

As a tech-enabled response-as-a-service, AURA can serve as a scalable, differentiated revenue driver.

Monetise and grow

Turn your security offering into a commercial advantage—embed safety as a differentiator that wins deals, or offer tiered, value-added services to boost revenue.

How it works

AURA connects users to the nearest vetted medical emergency responder in seconds

01
Panic activated
Location and details are sent to AURA software.
02
Alert dispatched
Location-based responder matching in seconds.
03
Responder engages
The closest response partner is instantly dispatched.
04
Responder arrives
The responder arrives on scene and reports back.

“There have been numerous instances where they have assisted us in protecting the lives and assets of our clients. MiWay was provided with a customer-facing portal which gave a full audit trail of users’ actions…we therefore recommend AURA’s services.”

Ayanda Myeni
Head of Governance and Company Secretary at MiWay

FAQs response integration

Everything you need to know about on-demand emergency response.
Can AURA work alongside existing ambulance providers?
Is coverage available across Kenya?
Can we offer the service under our own brand?
How does AURA improve visibility for insurers?
Does our team need to manage the response network?
How broad is AURA’s emergency medical network in South Africa?
More questions?
Book a demo and discuss options with our team.
Book a demo

Upcoming events

United States
1 - 4 June
ESX 2026
Join AURA at ESX 2026 to discover how our smart dispatch technology and nationwide security response network empowers dealers to offer faster response times without additional overhead.
United States
South Africa
2 - 4 June
Securex 2026
Meet AURA at Securex 2026 in Johannesburg. Experience real-time emergency response technology, book a demo, and connect with the future of security.
South Africa
United Kingdom
28 - 30 April
The Security Event 2026
The Security Event is the UK's largest commercial security exhibition at the NEC Birmingham; visit AURA at our stand to see how we are transforming nationwide security response.
United Kingdom
United States
23 - 27 March
ISC West 2026
See how AURA is transforming private security response across the US — helping monitoring centers add a plug-in guard response layer that connects every incident to the nearest licensed responder in minutes at ISC West.
United States