Medical Insurer Solutions

Emergency medical response solution powered by AURA’s national responder network

Help members access emergency medical support faster with AURA’s aggregated emergency response network. Strengthen your emergency benefit, improve visibility, and expand coverage without relying on a single provider model.
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A narrow emergency medical response network can weaken 
your member benefits

Medical insurers are under pressure to offer more value, especially in products built around lower-cost plans. But when emergency medical support depends on a single provider or a limited network, coverage can become inconsistent, flexibility is reduced, and the member experience suffers.

01
Limited network reach
Relying on a narrower provider model leaves gaps in emergency support coverage, increases response times, and raises the risk of more severe injuries and higher claim costs across a broad member base.
02
Poor visibility into service delivery
Manual workflows and limited reporting make it harder to verify what happened, assess provider performance, and measure the real value of the benefit being offered.
03
Less competitive by design
As more consumers move toward lower-cost medical insurance products, insurers need practical, high-value benefits that improve member value without adding operational complexity.

Centralise response with one safety partner

AURA gives property managers a single technology platform to coordinate armed response, monitor incidents and maintain consistent security standards across multiple sites.

Nationwide coverage at speed
Instant access to a national network of armed security and medical responders with a response time of 10 minutes.
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Smart technology
From custom API integrations to white-label app, enable instant SOS, tracking, and real-time response.
One-tap panic activation
In a stressful moment, users can trigger help instantly with a single tap—sending their location and incident details directly to the control room for fast reliable response.
Intelligent dispatch
Tech-enabled emergency dispatch system connects the closest available responder from the network, reducing response times by up to 60%.
24/7 control room
Human-in-the-loop verification helps eliminate false alarms and ensures incidents are managed calmly and effectively.
Real-time data & reporting
Transparent reporting on incident activity and outcomes—giving customers clear insight into impact, performance, and customer value.
Monetise and Grow

Turn duty-of-care into a commercial advantage — embed safety as a branded differentiator that wins deals or offer tiered value-added services to boost revenue.

How it works

AURA connects users to the nearest vetted medical emergency responder in seconds

When your hardware detects a breach, and the ARC confirms the need for a call-out, AURA’s engine automates the dispatch of the nearest security responder.

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01
Panic activated
Location and details are sent to AURA software.
02
Alert dispatched
Location-based responder matching in seconds.
03
Responder engages
The closest response partner is instantly dispatched.
04
Responder arrives
The responder arrives on scene and reports back.

Broader coverage for faster response

AURA can help broaden coverage and improve response capacity where it matters most.
Claims support and greater value
With faster response times, you can reduce claim severity and costs while making the benefit more tangible and valuable to members.
Embedded emergency support
Strengthen your emergency response offering by embedding on-demand medical response directly into an existing product.
Broader coverage for faster response
Expand coverage through an aggregated national network, helping close access gaps and support faster response.
Increased visibility through reporting
Gain clearer visibility into emergency incidents, response activity, and outcomes through real-time reporting

AURA was a massive game changer in finding a cost effective way to give us real teeth and a human to respond to sites... I think AURA and all that we do was only a net positive to American business and to the communities, to everybody across the board.

Dale Bullough
StopIt Video Monitoring, Co-Founder & CEO

FAQs response integration

Everything you need to know about the global emergency response.
Will this replace our existing ARC partnership?
Does AURA work with all hardware?
How do we make money with AURA?
Is the network SIA compliant?

Architect the Complete Security Outcome.

The SA market is moving from "Sensing" to "Responding." Partner with AURA to close the loop, increase your RMR, and ensure your clients receive the physical protection they deserve.
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Ready to power up your protection?

Let’s explore how to embed response in your business.

Protection

People protectProperty protectSecurity ResponseMedical responseSecurity escortSecurity & guardingGlobal SOS response

Technology

Customer technologyCustomer platformUser activation toolsIntegrationsResponder technologyResponder platformResponder app

Company

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For Responders

Security responder networkMedical responder network

For Businesses

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