Response partner technology

Technology built for the people behind every response

Scale your business with proven technology and earn from your idle time with real-time demand from our customers.

Your fleet. Your responders. Powering the AURA network

Grow revenue

Generate reliable, recurring income by putting your idle fleet time to work through on-demand dispatches.

Expand your reach

Access a national network of emergency requests without increasing your marketing spend.

Lower operational costs

Use automated dispatch technology to reduce the administrative burden on your control room.

Improve response times

Reach those in need faster through smart, location-based matching.

Your essential tool in the field

Empowering field teams with precision Google map navigation, real-time alerts, and on-scene report uploads for efficient and accountable callouts.

AURA responder app

Your mobile field tool powered by smart technology, lets you accept call outs instantly with just one tap.

Automated dispatch alerts: Receive instant notifications for response incidents within your service area.
Live navigation: Use integrated GPS to navigate directly to the user’s real-time location/site.
Incident reporting: Upload notes and photos directly from the scene to provide full transparency.
Performance tracking: Monitor arrival times and operational efficiency through the app.
Callout management: Easily accept, navigate to, and complete callouts with a few taps.
Devices: Receive modern and reliable mobile devices that run the technology.
Smarter tools for every response

Your mobile field tool gives you greater visibility, control and flexibility — from tracking local activity, news and performance.

Responder dashboard: Access a view of local callout activity and personal performance metrics.
Arrival detection: Supports both manual and automatic detection of arrival times.
Content: View in-app content and links to stay up to date.
Responder dashboard displaying key security response metrics

Your essential tool in the field

Empowering field teams with precision Google map navigation, real-time alerts, and on-scene report uploads for efficient and accountable callouts.

Management platform

The view for management teams — data-driven reporting for total oversight of operational performance, compliance, and service quality.

Management dashboard: Set up and manage your response vehicles and their specific capabilities.
Staff management: Register and manage responder profiles so your team is always ready for dispatch.
Service area definition: Use geofencing to define exactly where your units are available to respond.
CAD software

Where your incident controllers run live response — monitor active alerts and match each one to the closest available responder in your network.

Incident reporting: Coordinate callouts for your own fleet, resolved entirely through your control centre with full oversight, no external interference, no AURA controller involved.
Internal dispatches: Coordinate callouts for your own fleet, resolved entirely through your control centre with full oversight, no external interference, no AURA controller involved.
Real-time updates: Follow a live timeline of every action and status change throughout an incident.
How it works
Go live in three simple steps

AURA is built to plug into your business without heavy hardware changes or major workflow disruption. We help you choose the right setup, test it properly, and launch with support.

1
Apply to join

Complete a short form and submit an accreditation to verify your security or medical business.

2
Team set-up

Configure your vehicles and staff on the management console.

3
Go live

Start receiving verified alerts and start earning in your area.

In development with
Google Maps Platform

Built with the world’s leading mapping technology,  enabling faster, smarter response.

Learn more

What our response partners say

Faster coordination, better emergency response

“We at VR MED are so glad to be a medical partner with AURA we have helped so many people with their fast control centre that makes it easier for us to do our work better and faster. Well done.”

Peter Du Plessis
Responder
Makes our life as responders easier

“One of the best technologically advanced companies in SA, makes our life as Responders and companies easier.”

Brilliant Khumalo
Responder
A force multiplier for security services

“I’ve had the privilege of working with AURA as a Network Partner, and the experience has been nothing short of exceptional. Their platform brings a level of professionalism, efficiency, and accountability that is often missing in the private security industry.”

Jay Jay idel
Responder
Proud to partner with AURA

“Working with this company as an armed responder has been an outstanding experience. Management is highly supportive, our equipment is reliable, and operations are seamlessly organised. The entire team is professional and deeply committed to maintaining the highest security standards.”

Muhammed Rayhaan Valoo
Responder
Great experience

“AURA has assisted us in improving our own operations and has opened our eyes to areas we had not noticed before.”

Noel Nhau
Responder
Improved our operations

“Since joining the network, we've experienced increased operational efficiency, reduced unnecessary travel, and improved communication with clients and responders. The dispatch process is seamless, and the support team is always professional, responsive, and willing to assist when needed.”

Nicole Supra
Responder
Positive working relationship

“Image Secure Solutions has been providing professional security services to AURA, and we gratefully acknowledge the positive working relationship and operational progress achieved.”

Image Secure Solutions
Responder
Reliable and empowering network partnership

“I had an exceptional experience becoming a network partner with AURA. The process was smooth, professional, and highly supportive. The team at AURA demonstrated great dedication to building strong partnerships and provided excellent service. I highly recommend AURA.”

Bhekithemba Mkhonza
Responder
How it works
Analytics dashboard
1
I’ve arrived

Manually and automatic arrival detection.

2
Responder dashboard

Access a view of local callout activity and personal performance metrics.

3
Content

View in-app content and links to stay up to date.

Frequently asked questions

Everything you need to know about people protection and fast response.
Who is AURA?
Is AURA a SaaS company?
What is the responder app?
What does the management console do?
What is proximity-based matching?
Who can join the responder network?
What regulations must responders follow in South Africa?
Can I track a responder’s progress?
What is a "vetted responder"?
Does AURA provide its own guards?
How long does it take for a responder to arrive?
How does the system handle medical emergencies?