Customer onboarding

How AURA supports your business

Three dedicated areas to get you launched, trained, and equipped — explore our support pathways and we'll take it from there.

Dispatch portal

This tooling offers the fastest route to go-live, giving invited customer teams managed access to AURA's full dispatch capabilities without requiring integration development.

Phase 1

Set-up

  • Discovery and gap analysis, site hierarchies, dispatcher roles

  • Technical scope, data mapping, ROI targets

  • Commercial sign-off before build

Weeks 1–2
Phase 2

Technical implementation

  • Site information, IP whitelisting, site provisioning

  • End-to-end testing, signed test plan, push to production

  • Launch plan & distribution agreement

Weeks 3–5
Phase 3

Training & go-live

  • Analytics and management console

  • Dispatch and scheduling mastery

  • Check-in, Q&A, monthly cadence set

Weeks 6–8

Custom integration

Embedding AURA into a third-party app is best suited to partners who want to offer on-demand response inside their own technology, using AURA's APIs to trigger, manage and respond to incidents without users leaving the partner app.

Phase 1

Set-up

  • Discovery and gap analysis, site hierarchies, dispatcher roles

  • Technical scope, data mapping, ROI targets

  • Commercial sign-off before build

Weeks 1–3
Phase 2

Technical implementation

  • API credentials, IP whitelisting, site provisioning

  • End-to-end testing, signed test plan, push to production

  • Launch plan & distribution agreement

Weeks 3–7
Phase 3

Training & go-live

  • Analytics and management console

  • Dispatch and scheduling mastery

  • Check-in, Q&A, monthly cadence set

Weeks 8–10

White-label app

A white-label app is best suited to partners who want to quickly launch a branded safety experience, using AURA’s pre-built infrastructure to power emergency response while keeping the customer experience under their own brand.

Phase 1

Set-up

  • Discovery and gap analysis, site hierarchies, dispatcher roles

  • Technical scope, data mapping, ROI targets

  • Commercial sign-off before build

Weeks 1–4
Phase 2

Technical implementation

  • API credentials, IP whitelisting, site provisioning

  • End-to-end testing, signed test plan, push to production

  • Launch plan & distribution agreement

Weeks 5–10
Phase 3

Training & go-live

  • Analytics and management console

  • Dispatch and scheduling mastery

  • Check-in, Q&A, monthly cadence set

Weeks 11–13

Training pathway

A structured programme delivered during go-live. Your customer success manager oversees the full sprint and sets a monthly check-in cadence on completion.

Customer platform

Master reporting dashboards, analytics & management console and admin controls.

Week 1

Dispatch & scheduling

Live dispatch workflows, scheduling logic, and incident handling.

Week 2

Check-in & Q&A

Final opportunity to resolve gaps. Monthly business review and success cadence confirmed.

Week 3

Brand hub

Get access to a partnership kit, everything your team needs to launch AURA within your business to be co-branded, on-message, and ready to distribute both internally and externally.

Logos and brand assets

Official AURA logos, colour palettes, and usage guidelines.

Weeks 1

Launch templates

Email announcements, internal comms, and social post guides.

Weeks 2

Sales and marketing collateral

About AURA slide decks, templates, one-pagers and co-branded campaign materials.

Weeks 3

Co-branding guidelines

Rules for combining your brand with AURA as a channel partner.

Weeks 4

Looking to expand your response services and grow recurring revenue?

Join the network and explore our compliance requirements to become a response partner with AURA.

Customer stories

SmartWatch scales nationwide rapid security response with AURA

See how SmartWatch uses AURA’s rapid security response network to improve nationwide coverage, reduce response times, and strengthen control room visibility.

OUTsurance | 148+ Lives Saved with AURA Emergency Response

How OUTsurance embedded AURA-powered Panic Assistance to save 148 lives in 2025, retain 2,000+ long-term policyholders and open a new revenue stream.

StarFM | 45% Controller Time Saved | AURA Cloud Portal

How StarFM Group saved 45% controller time and reduced dispatch creation to 5 seconds across UK construction and facility management sites with AURA.