Three dedicated areas to get you launched, trained, and equipped — explore our support pathways and we'll take it from there.
Part of our customer portal, this tooling offers the fastest route to go-live for property protection, giving invited teams managed access to AURA's full dispatch capabilities without requiring integration development.fastest route to go-live, giving invited customer teams managed access to AURA's full dispatch capabilities without requiring integration development.
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Discovery and gap analysis, site hierarchies, dispatcher roles
Technical scope, data mapping, ROI targets
Commercial sign-off before build
Site information, IP whitelisting, site provisioning
End-to-end testing, signed test plan, push to production
Launch plan & distribution agreement
Analytics and management console
Dispatch and scheduling mastery
Check-in, Q&A, monthly cadence set
Using our API to emed the AURA technology into a third-party app is best suited to partners who want to offer on-demand response inside their own technology, using AURA's APIs to trigger, manage and respond to incidents without users leaving the partner app.on-demand response inside their own technology, using AURA's APIs to trigger, manage and respond to incidents without users leaving the partner app.
Discovery and gap analysis, site hierarchies, dispatcher roles
Technical scope, data mapping, ROI targets
Commercial sign-off before build
API credentials, IP whitelisting, site provisioning
End-to-end testing, signed test plan, push to production
Launch plan & distribution agreement
Analytics and management console
Dispatch and scheduling mastery
Check-in, Q&A, monthly cadence set
This tooling offers the fastest route to go-live, giving invited customer teams managed access to AURA's full dispatch capabilities without requiring integration development.
Discovery and gap analysis, site hierarchies, dispatcher roles
Technical scope, data mapping, ROI targets
Commercial sign-off before build
API credentials, IP whitelisting, site provisioning
End-to-end testing, signed test plan, push to production
Launch plan & distribution agreement
Analytics and management console
Dispatch and scheduling mastery
Check-in, Q&A, monthly cadence set
A structured programme delivered during go-live. Your customer success manager oversees the full sprint and sets a monthly check-in cadence on completion.
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Master reporting dashboards, analytics & management console and admin controls.
Live dispatch workflows, scheduling logic, and incident handling.
Final opportunity to resolve gaps. Monthly business review and success cadence confirmed.
Get access to a partnership kit, everything your team needs to launch AURA within your business to be co-branded, on-message, and ready to distribute both internally and externally.
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Official AURA logos, colour palettes, and usage guidelines.
Email announcements, internal comms, and social post guides.
About AURA slide decks, templates, one-pagers and co-branded campaign materials.
Rules for combining your brand with AURA as a channel partner.
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"We have been using AURA for some time, and they have always been very helpful. The guards sent to our sites have been very responsive, which has meant fewer call-outs for my staff and me during non-working hours. It's a great setup, and they are always open to feedback too, which helps."
“A really good product — amazing how quickly help arrived.”
"AURA has been outstanding. Their rapid response service is fast, reliable, and gives peace of mind. Every interaction has been professional, and their real‑time visibility and communication make a difference. They take safety and customer service seriously. I recommend AURA to anyone looking for a security partner."
“Super-fast service. The response was immediate and reassuring. “
"We have used AURA for a good few years, and they have always provided a reliable service, whether it be response or keyholding. The changes they have made make the portal even more user-friendly. The team is really good at sorting out queries in a short time."
"I had an exceptional experience becoming a network partner with AURA. The process was smooth, professional, and highly supportive. The team at AURA demonstrated great dedication to building strong partnerships and provided excellent service."
"They offer great customer service and useful services. I would recommend AURA to people looking for alternative keyholding and response services!"
"One of the best technologically advanced companies in SA, makes our life as Responders and companies easier."
See how AURA gave Namola a national network of private armed and medical responders, delivering response in as little as 1 minute 42 seconds, across South Africa.
See how SmartWatch uses AURA’s rapid security response network to improve nationwide coverage, reduce response times, and strengthen control room visibility.
How OUTsurance embedded AURA-powered Panic Assistance to save 148 lives in 2025, retain 2,000+ long-term policyholders and open a new revenue stream.
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