Keyholding

Your staff are experts, not security responders

Outsource your out-of-hours risk to the UK’s most advanced keyholding network. AURA connects your sites to the nearest SIA-vetted responders in under 30 seconds.

The 2 AM liability.  Is your business playing Russian roulette with staff safety?

In the UK, 94% of alarm activations are false alarms. Yet, every time a sensor trips at 2:00 AM, you are forced to make a choice. Do you wake up a tired manager and send them into a potentially violent situation alone, or do you ignore it and pray it isn’t a genuine break-in? Relying on internal keyholders isn't just an inconvenience; it’s a massive breach of your Duty of Care that leaves you vulnerable to litigation and burnout.

01

Insurance invalidation

Most UK insurers now mandate that at least two keyholders are nominated, they can attend the premises when an alarm activates, they are regularly trained to operate the alarm system and give access if required. All this consumes actual work delivery time in the business.

02

False alarm fatigue

Repeated false activations lead to surveillance being ignored, creating windows of opportunity for sophisticated criminals.

02

The rising wage risk

With rising UK National Living Wage and strict working time regulations, the cost of an on-call internal team is skyrocketing compared to a fixed-fee outsourced model.

Security infrastructure, not just a service

AURA dispatches the nearest emergency responder within seconds. Our tech-led infrastructure enables the insurer to validate service excellence through real-time tracking and measurable outcomes.

Nationwide coverage at speed

Access a vetted nationwide security network with a sub-30-minute response time.

Physical verification

Turn camera and alarm feeds into immediate action by dispatching AURA. Alarms and incidents are verified in real time through live intervention, ensuring priority response and reducing false alarms.

Smart technology

Embed AURA’s infrastructure into your branded app, or use our easy-to-use dispatch portals that work alongside your tech stack.

Intelligent dispatch

Tech-enabled dispatch connects the closest available responder from the AURA network, reducing response times by up to 60%.

24/7 control room

We handle verification and end-to-end dispatch, so your operators can move on to the next alarm—saving time and increasing throughout.

Real-time data & reporting

Transparent reporting on incident activity and outcomes—giving customers clear visibility into impact, performance, and value.

Single system of record

Operational efficiency through a single partner for incident tracking, powered by a unified, auditable system of record.

Keyholding

Reliable keyholding services with secure access, alarm response, and fast on-site support.

From integration to additional revenue stream

As a tech-enabled response-as-a-service, AURA can serve as a scalable, differentiated revenue driver.

Monetise and Grow

Turn your security offering into a commercial advantage — embed safety as a differentiator that wins deals or offer tiered value-added services to boost revenue.

Scheduled Services

Monetise predictable protection with scheduled static guarding, patrols, VPI and welfare checks — giving customers a reliable, compliant on-site presence.

How it works

AURA replaces the phone-tag of traditional security with an API-driven, high-speed dispatch ecosystem.

API documentation

01

Trigger

Your existing ARC (Alarm Receiving Centre) or AI-camera system detects an incident.

02

Dispatch

AURA’s platform pings the nearest vetted responder on our network—dispatching them in under 30 seconds.

03

Response

The responder arrives (average time under 29 mins), conducts a full internal/external sweep, and secures the premises.

04

Report

You receive a detailed GPS-tracked report with photos, evidence of any breach, and supporting text with results, escalations or next steps.

Where AURA drives revenue and security

It's been refreshing to work with AURA. The communication has been great but what's been even better is the expansion and development of the system and servcies across the UK. STAR Group now use AURA for 80% of live sites ranging across theUK and this is continuing to grow.

Clint Faulkner

Sales Director

FAQs response integration

Everything you need to know about on-demand emergency response.

Is AURA compliant with UK security standards?

What happens if it’s a false alarm?

Do I need to change my current alarm company?

How does this improve my business ROI?

How quickly can we launch?

Integration timelines depend on complexity, but many partners go live within a matter of weeks. Our team provides technical and operational onboarding to accelerate deployment.

More questions?

Book a demo and discuss options with our team.

Upcoming events

United States

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1 - 4 June

ESX 2026

Join AURA at ESX 2026 to discover how our smart dispatch technology and nationwide security response network empowers dealers to offer faster response times without additional overhead.

United States

South Africa

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2 - 4 June

Securex 2026

Meet AURA at Securex 2026 in Johannesburg. Experience real-time emergency response technology, book a demo, and connect with the future of security.

South Africa

United Kingdom

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28 - 30 April

The Security Event 2026

The Security Event is the UK's largest commercial security exhibition at the NEC Birmingham; visit AURA at our stand to see how we are transforming nationwide security response.

United Kingdom