Our unlimited plan is designed to give you and your customers total peace of mind during real alarm callouts. However, to keep our responders available for those who truly need them, we apply a "Fair Use" policy.
If your customer purchases an unlimited or subscription-based response model, such access is subject to reasonable and customary industry usage. Your customer agrees not to use the services in a manner that is excessive, abusive, fraudulent, automated beyond intended design, or inconsistent with normal real-time alarm activity for similarly situated customers. AURA reserves the right to review usage patterns and, upon written notice, (i) convert the customer to a pooled or per-response pricing model, (ii) assess additional fees for excessive usage, or (iii) suspend or terminate the applicable unlimited plan if usage materially exceeds reasonable commercial expectations.