Facility Management Security Response

Your facilities deserve faster, smarter response

AURA connects your sites to the nearest vetted, licensed security network responder — reducing response times, improving oversight, and removing manual coordination.
A modern portfolio can’t run on an outdated dispatch model

You are responsible for protecting people, property, and reputation across multiple locations. Yet when an alarm activates, response still relies on phone calls, fragmented suppliers, and limited visibility. As police prioritise verified incidents, responsibility for physical response is shifting back to facilities and security teams.

01
Missed SLAs create more than financial risk
When response targets are missed, it can lead to service credits, penalties, customer complaints, and difficult contract reviews.
02
Limited visibility creates operational blind spots
When incidents are only visible after the final report arrives, teams lose valuable opportunities to manage issues proactively.
03
Inconsistent supplier performance impacts customer confidence
Maintaining service standards across multiple sites and regions becomes increasingly difficult without real-time oversight.

Centralise response with one security partner

AURA connects your sites to accredited security response partners across the UK, while our 24/7 control room gives your team live visibility from dispatch to resolution.

Nationwide coverage at speed
Access a vetted nationwide security network with a sub-30-minute response time.
Book a demo
Physical verification
Turn camera and alarm feeds into immediate action by dispatching AURA. Alarms and incidents are verified in real time through live intervention, ensuring priority response and reducing false alarms.
Smart technology
Embed AURA’s infrastructure into your branded app, or use our easy-to-use dispatch portals that work alongside your tech stack.
Intelligent dispatch
Tech-enabled dispatch connects the closest available responder from the AURA network, reducing response times by up to 60%.
24/7 control room
We handle verification and end-to-end dispatch, so your operators can move on to the next alarm—saving time and increasing throughout.
Real-time data & reporting
Transparent reporting on incident activity and outcomes—giving customers clear visibility into impact, performance, and value.
Single system of record
Operational efficiency through a single partner for incident tracking, powered by a unified, auditable system of record.
Keyholding
Reliable keyholding services with secure access, alarm response, and fast on-site support.
From integration to additional revenue stream

As a tech-enabled response-as-a-service, AURA can serve as a scalable, differentiated revenue driver.

Monetise and Grow

Turn your security offering into a commercial advantage — embed safety as a differentiator that wins deals or offer tiered value-added services to boost revenue.

Scheduled Services

Monetise predictable protection with scheduled static guarding, patrols, VPI and welfare checks — giving customers a reliable, compliant on-site presence.

How it works

From alarm to arrival — on demand emergency response for your sites

01
Alarm activated
Location and details are sent to AURA software.
02
Alert dispatched
Location-based responder matching in seconds.
03
Responder engages
The closest response partner is instantly dispatched.
04
Responder arrives
The responder arrives on scene and reports back.

STAR Group now use AURA for 80% of live sites ranging across the UK, and this is continuing to grow.

Clint Faulkner
Sales Director of STAR FM Group

Frequently asked questions

Everything you need to know about AURA's security response.
How quickly can AURA respond to an incident?
Are AURA responders licensed and vetted?
Do you provide nationwide coverage?
How is AURA different from a traditional response company?
Can AURA integrate with our existing alarm or access control systems?
Do we get visibility across all our sites?
How does AURA reduce operational workload for facilities teams?
 Is AURA suitable for multi-site and remote infrastructure portfolios?
How is pricing structured?
How quickly can we onboard?
Want to learn more?
Book a demo for a personalised walk-through of our solution.
Book a Demo