AURA’s responder network is a smart platform linking professional medical, security and roadside responders to people and businesses in need of urgent assistance.
AURA’s responder network is a smart platform linking professional medical, security and roadside responders to people and businesses in need of urgent assistance.
Partnering with AURA means joining a platform built to expand your operational footprint increase your revenue, and enhance the way you respond to emergencies.
Unlock additional revenue by sweating your deployed resources and utilising their idle capacity for extra on-demand work.
Maintain full control by prioritising and accepting call-outs based on both situational urgency and your resource capacity.
Receive accurate details, live updates, and clear routing through AURA’s intelligent platform.
Join the AURA network with zero upfront fees and start responding immediately with full platform support.
AURA partners with licensed and trusted response teams to deliver fast, coordinated support during medical, security, and roadside emergencies.
Join to receive alerts for incidents such as alarms, threats, and emergencies, helping protect people and property in your area.
Respond to medical emergencies and provide fast, professional care to people in urgent need.
Assist drivers in distress by responding to breakdowns, accidents, and other on-road emergencies quickly and efficiently.
AURA gives responders everything they need to manage callouts efficiently and deliver reliable service. From in-app alerts to coordinated dispatching and phone-based backup, every tool is built to keep you connected and in control.
AURA combines intelligent dispatch, tracking, and communication tools to give responders full visibility and control from the moment an alert is raised until the job is complete.
Responder App – Receive alerts, navigate to callouts, and update status in real time.
Control Center – Manage operations, monitor responses, and coordinate
teams seamlessly.
Phone Call Support – Get notified by phone for extra coverage when network access is limited.
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No. We don’t measure suppliers on traditional response time metrics. Instead, we use two key KPIs: Ring-to-Move (how quickly you accept a callout) and ETA vs RT (your estimated time of arrival compared to your reported time). These help us ensure accuracy, reliability, and a consistent experience across the network.
AURA integrates seamlessly with most major alarm and monitoring platforms through flexible APIs or a simple portal setup — no costly hardware changes needed. Callouts are then assigned automatically via our proximity-based ringing algorithm on a first-come, first-serve basis, ensuring the closest responder gets the opportunity to accept first.
If a callout is missed or declined, it instantly moves to the next available responder. The only drawback? The responder who didn’t take it misses out on the revenue.
Yes. You control your availability and can go online or offline at any time.
Responders need a smartphone with GPS and internet access to use the AURA app, along with standard response gear specific to their service type.
No. We don’t measure suppliers on traditional response time metrics. Instead, we use two key KPIs: Ring-to-Move (how quickly you accept a callout) and ETA vs RT (your estimated time of arrival compared to your reported time). These help us ensure accuracy, reliability, and a consistent experience across the network.
AURA integrates seamlessly with most major alarm and monitoring platforms through flexible APIs or a simple portal setup — no costly hardware changes needed. Callouts are then assigned automatically via our proximity-based ringing algorithm on a first-come, first-serve basis, ensuring the closest responder gets the opportunity to accept first.
No. We don’t measure suppliers on traditional response time metrics. Instead, we use two key KPIs: Ring-to-Move (how quickly you accept a callout) and ETA vs RT (your estimated time of arrival compared to your reported time). These help us ensure accuracy, reliability, and a consistent experience across the network.
AURA integrates seamlessly with most major alarm and monitoring platforms through flexible APIs or a simple portal setup — no costly hardware changes needed. Callouts are then assigned automatically via our proximity-based ringing algorithm on a first-come, first-serve basis, ensuring the closest responder gets the opportunity to accept first.
If a callout is missed or declined, it instantly moves to the next available responder. The only drawback? The responder who didn’t take it misses out on the revenue.
Yes. You control your availability and can go online or offline at any time.
South African responders require a smart device with GPS and mobile data connectivity, which they use to receive and accept activations and navigate to incidents. They must also have the standard security or medical response equipment appropriate for their service type.
