When your vehicle stops, safety and speed matter

A breakdown or crash can quickly turn stressful — and unsafe. Whether you’re alone on a highway, managing a fleet, or protecting employees, you need a trusted roadside partner who gets you moving again. AURA connects you to verified responders and real-time dispatch so help arrives fast and the right way.

From alert to recovery — seamless roadside protection

AURA’s roadside protection covers the full journey: instant alert, verified on-scene responders, towing and assisted recovery — all logged and tracked in real time for assurance.

Powered by a verified network of nationwide roadside responders

Nationwide network of vetted and accredited roadside responders.

Proven compliance and quality assurance across every partner.

Real-time visibility, reporting, and performance analytics.

Benefits to activating roadside response for your business

Healthcare providers, insurers, mobile platforms, or fintech services — AURA lets you embed medical response into your own ecosystem. From white-label apps to API integration, you can provide life-saving support to your teams and customers with ease.

Delivering roadside protection in real-time

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Delivering roadside protection in real-time

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What industry leaders say about us

AURA services businesses across multiple industries.

The app is exceptionally user-friendly, enabling staff to request help quickly and confidently. With an impressive 5-star average rating and a proven 94% nationwide coverage, Inresponse has demonstrated outstanding reliability and reach across the country.

Jeane-Philip Kearney

Facilities

AURA entered into an agreement with Uber to provide both drivers & customers with a way to request on demand private armed response, emergency management services and private medical response. This is achieved via an e-panic service which is embedded within the Uber application.

Kagiso Khaole

General Manager, Sub-Saharan Africa

AURA has been a trusted partner to Tracker for many years. Their technology and support strengthen our CareGuard and Sayf by Tracker solutions, helping us deliver on our purpose to care for and protect people and their things. We value the partnership and look forward to its continued growth.

Floyd Munetsi

Executive Associate to the CEO

OUTsurance was provided with a customer facing portal which gave a full audit trail of users actions as well as a vehicle to deliver detailed & customised reporting.

Danie Matthee

CEO

Throughout our engagement with AURA, we have found them to be professional, reliable, and responsive to our security requirements. Their personnel are well-trained, disciplined, and have consistently demonstrated a strong commitment to ensuring the safety and security of our premises and staff.

Blake Cross

Senior Manager, Security Operations

Partnering with AURA has enhanced the safety and reliability of Paycorp ATMs nationwide. Their rapid dispatch capability allows us to protect our customers and assets more proactively, with improved intervention success across 1000+ covered sites.

Villa Vicencio

Safety and Security Manager

AURA helps us extend security beyond the digital realm into our customers’ real lives. That commitment to physical safety is essential to our brand.

Justin Hume

CEO

AURA solved a deeply entrenched industry challenge with an innovative platform and fresh approach. Their hands-on, operationally knowledgeable team helped automate workflows and drive the cultural change needed to embed new processes seamlessly.

Philip Uys

General Manager Group Surveillance

Frequently asked questions

1. What areas of Kenya does AURA’s roadside assistance cover?

AURA provides coverage across urban areas, inter-city routes, and key national corridors. Remote or very rural locations are supported through vetted local partners where available.

2. What services are included in AURA roadside assistance?

Our roadside offering covers immediate fixes to get you moving, including towing, battery jumpstarts, puncture repair/flat tyre changes and fuel delivery (fuel procured at the user’s cost).

3. How fast does AURA respond to a roadside call?

We operate 24/7 with rapid dispatch — response time depends on location and traffic.

4. Are AURA responders vetted and certified?

Yes — responders are trained and accredited to local standards. The AURA vetting process supports compliance and strengthens quality assurance for our users and partners.

5. Can AURA integrate with fleet telematics, insurers or dealer systems?

Yes — AURA offers REST APIs and webhooks for telematics & partner integrations to auto-trigger dispatch and sync incident data.

6. How does vehicle towing and recovery work?

We dispatch certified towing partners to safely recover and transport your vehicle to the approved destination.

7. What information is included in the claims-ready incident pack?

Photos, GPS coordinates, technician notes, timestamps and a standardised responder report.
The incident report is exportable to insurer systems and includes all evidence required for fast claims handling: location history, on-scene images, responder actions and any telemetry captured at the time of the event.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.

Does AURA support multi-region coverage under one agreement?

AURA delivers tiered geographic coverage to match your users' needs:

Core services: Provides our full tech-enabled, on-demand and scheduled dispatch to the closest vetted private security, medical and roadside assistance responders. This is ideal for core customer bases and staff in our highly operational markets: South Africa, United Kingdom, Kenya, and major cities in the United States.
Global emergency services: AURA provides a comprehensive global coverage service through their "Global 911" offering that instantly connects users to available local service providers (public emergency/police services) in regions where our core, private response network is not yet fully active.