Doncaster Security Operations Centre (DSOC) is a UK-based CCTV Monitoring and Alarm Receiving Centre (ARC) headquartered in Doncaster, South Yorkshire. Operating 24 hours a day, 365 days a year, DSOC provides professional monitoring services for security installers and monitored sites across the United Kingdom.
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Alarm Receiving Centres (ARC’s) operate under increasing pressure to manage complex incidents quickly while maintaining high service levels for installers and customers. In the UK, the response landscape has changed. Under NPCC policy, police typically only attend to a verified alarm response, meaning many incidents no longer receive guaranteed police intervention.
When an activation occurs, controllers must assess multiple data sources and decide whether physical verification is required. In many cases, dispatching a responder becomes a critical part of the investigation process.
By integrating AURA’s rapid response services directly into their Sentinel CMS Software, DSOC enabled dispatches to be created for a site within seconds.
Before AURA, dispatching a guard often involved traditional phone-based processes.
This created several operational challenges:
- High controller handling time: Manual dispatch processes required additional calls, follow-ups, and administrative tasks.
- Limited response visibility: Controllers had little insight into responder progress once the call had been made.
- Customer reporting expectations: Clients increasingly expected clear incident reports and evidence of how incidents were handled.
- Operational pressure during peak periods: Most activations occur overnight, when controller workload is highest.
To improve dispatch efficiency and increase scale, DSOC integrated AURA directly into its Sentinel CMS monitoring platform.
This allows controllers to dispatch responders instantly from the same interface used to monitor alarms and CCTV.
The integration enables:
- DSOC controllers to instantly dispatch responders without the need for manual phone-based methods.
- Digital evidence capture and automated reporting.
Controllers maintain visibility from activation through to resolution, ensuring the incident is fully documented. Rather than managing multiple systems, dispatch is triggered directly within the Sentinel investigation window.
Since integrating AURA, DSOC has achieved significant improvements in both operational efficiency and incident outcomes
- 74% controller time saved per callout: On-demand dispatch and integrated workflows reduce the time controllers spend managing guard response. Operators can monitor the response directly within their system rather than coordinating multiple calls.
- Improved incident transparency: Controllers can confirm attendance, track responder activity in real-time, and receive digital evidence from the scene. This allows DSOC to provide detailed reports to installers and customers showing exactly how an incident was handled.
- Stronger service for monitored customers: Faster responses and clearer reporting help DSOC strengthen the value it delivers to installers and end clients. Customers receive both DSOC and responder reports following an incident, creating a complete audit trail of the investigation and response.
- 35-minute average response time: AURA’s nationwide responder network allows guards to attend to sites monitored by DSOC quickly across the UK, improving the likelihood of detecting and interrupting criminal activity.
- Improved coordination: Live communication between DSOC controllers and responders, enabling faster and more informed incident handling.
DSOC partnered with AURA to enable rapid dispatch directly from its Sentinel CMS integr, removing manual coordination and reducing controller workload. The result is faster response times, improved visibility, and a more efficient, scalable ARC operation.tion
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