Release notes

How to assign and start scheduled jobs

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Scheduled work AURA allocates to your company now appears in your AURA control software, where you assign each job to one of your responders. Your responders see their jobs in the responder app and start them with one tap.

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What's changed

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Scheduled work, such as a mobile patrol twice a day for a week, a temporary guard at a site while its CCTV is down, valuable stock delivery, or shift guarding, now reaches you through the AURA platform.

Four terms describe how it works:

• Schedule: the whole booking from one customer, for example a patrol twice a day for a week.
• Job: one visit within a schedule. This is what you assign and what your responder starts.
• Allocate: AURA gives a schedule, or some of its jobs, to your company.
• Assign: you give a job to your responders.

As soon as AURA allocates work to you, you receive an email and the work appears in your AURA control software. You only see scheduled work you have already agreed. A schedule may be allocated to you in full, or its jobs may be split across more than one response partner.

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Why this matters

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For response partners


You see the work you have agreed to before the day, and you decide who goes, in one place. That means fewer calls on the day, in either direction.

For responders in the field


You see your next two days of jobs on your phone and start each one yourself when it is time.

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How to assign a job

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For response partner owners, operations managers and dispatchers.

1. Open the allocation email. You receive it as soon as AURA allocates scheduled work to your company.
2. Log in to your AURA Control Centre and open the scheduling view. Open the schedule. You see the schedule and every job within it.
3. Assign each job to one of your responders. Choose from the responders registered to your company on the AURA network. Assign as soon as you know who is going; you can also assign on the day.
4. Let your responder know. Check that they are on the latest version of the responder app.

Your responder sees the job in their app once it falls within the next two days.

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How to start a job

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1. Update the responder app. You need the latest app version to unlock these functions.
2. Open the app and select your profile.
3. Check your upcoming jobs. Each job assigned to you shows on the home screen as a Scheduled service, with a countdown to its start. You see jobs for the next two days.
4. Open the job. Select the arrow on a job to see the site, the time window and how far away it is. Select Navigate for directions.
5. Go to the site in good time.
6. Tap Start job. The button appears when the scheduled time arrives.
7. Complete the job. From here, the app works the way you already know.

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Things to know

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• Responders see the next two days only, to keep the phone screen simple. You see the whole schedule in your AURA control software, so you can plan as far ahead as you like.
• Responders need the latest app to see and start jobs.
• If a job is close to its start time and has no responder assigned, the AURA Control Centre team will contact you. Please treat that call as urgent.
• Site access codes are shown in the job details once your responder arrives on site.
• Only use the customer details you see to deliver the work allocated to you, in line with your agreement with AURA and the data protection law in your country.