Customer platform Draft

Property protect

Management platform

The control layer behind every callout — where you configure accounts, users, compliance, and integrations, and hold the complete record of what happened and why.

Govern access: Control user profiles, permissions, and compliance details from one secure dashboard.

Control integrations: Manage the sources feeding into the platform, so every alert arrives with the right data attached.

Incident reporting: Upload notes and photos directly from the scene to provide full transparency.

Own the record: Hold a complete, verifiable history of every activation and callout, the source of truth for finance, audits, and disputes.

Run the commercials: Get billing and account management off logged incident data, not manual reconciliation between systems.

Dispatch console

The dispatch console sits inside your control room workflow, putting customer data and on-demand AURA callouts in a single view. Operators request a verified callout instantly, then track the responder live from acceptance to arrival.

Instant customer profiles: View essential customer and asset details on the spot, including precise site addresses, responder notes, and the owner or facility manager's name.

Verified digital callouts: Track the responder's progress from acceptance through navigation to arrival, without leaving the console.

Live event stream: Track the responder's progress from acceptance through navigation to arrival, without leaving the console.

Secure two-way visibility: Stay connected to both the AURA control room and the attending responder throughout the live alert lifecycle.

Real-time site evidence: View operational photos and completed checklists as they happen, while the responder checks the perimeter and secures the property.

Scheduling console

Plan patrols, inspections, and access visits ahead of time, and let the platform convert them into live field tasks at the exact date and time. Routine operations scale without adding operational headcount.

Ad-hoc or recurring: Access unalterable digital records with precise GPS timestamps for every alert and scene arrival.

Automatic resolution reports: Generate client-ready reports on incident close, complete with photos and responder notes.

Performance dashboards : Track response times by region, alert volumes, and responder efficiency in one view.

SLA evidence : Use operational exception alerts to prove SLA performance, simplify insurance claims, and streamline client recovery audits.

Reporting & analytics

Dispatch activity and live tracking data become audit trails, client-ready reports, and SLA evidence. By combining full portal records with precise dispatch tracking, AURA gives your risk and compliance teams complete portfolio visibility.

Tamper-proof audit trails: Access unalterable digital records with precise GPS timestamps for every alert and scene arrival.

Automatic resolution reports: Generate client-ready reports on incident close, complete with photos and responder notes.

Performance dashboards : Track response times by region, alert volumes, and responder efficiency in one view.

SLA evidence : Use operational exception alerts to prove SLA performance, simplify insurance claims, and streamline client recovery audits.

Explore customer onboarding

How it works

From alert to arrival — on-demand emergency response

Set up trusted contacts

Users invite family members or loved ones into their safety group.

Enable live visibility

Members choose when to share their location through privacy-controlled tracking.

Trigger an alert

A user can request emergency help for themselves, or a trusted contact can request help on their behalf if they may be at risk.

Incident verified

AURA verifies the alert, confirms the location, and identifies the nearest suitable responder.

Responder dispatched

A vetted responder arrives on the site to provide assistance.

Explore integrations

Book a demo

Customer stories

Read success stories

FAQs response integration

Everything you need to know about on-demand emergency response.

What is the dispatch console, and how is it used for property callouts?

What is the scheduling console used for?

What's included in reporting & analytics for property protection?

What does the management portal control for property accounts?

How does the platform replace legacy manual phone-dispatch for property response?

Software to maximise on fast, reliable response

Modern management software. Built for connected response