Dispatch management system

Is your platform just an app, or a lifeline?

Real protection goes beyond signal alerts. With a nationwide emergency network, your users get fast, on-demand safety at the tap of a button.
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People
Property
Global SOS
Your users are vulnerable the moment they put their phone away

Creating a top-notch interface is just the start, ensuring user safety must go beyond the transaction. People using dating apps, delivery, or ride-share services often encounter real-world dangers in South Africa, and without genuine protection, crucial chances to intervene are lost.

01
The tracking illusion
A GPS coordinate is not a rescue plan. In high-risk environments, monitoring without fast response is a liability, not a feature.
02
Revenue erosion
Safety-related churn is the silent killer of LTV. Users and gig-workers will migrate to the platform that guarantees physical intervention.
03
Brand exposure
In the age of instant viral news, being the platform that failed to provide real-world response, quickly, is a reputation risk.

Turn safety into a growth engine

Position AURA as your invisible safety net. We offer smart technology and operate the largest safety network in South Africa and beyond, so you don’t have to build and expand it yourself.

Nationwide coverage at speed
Instant access to a vetted national network of private security, medical, and roadside partners—ready to respond wherever your customers are.
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Smart technology
From custom API integrations to white-label app, enable instant SOS, tracking, and real-time response.
One-tap panic activation
In a stressful moment, users can trigger help instantly with a single tap—sending their location and incident details directly to the control room for fast reliable response.
Intelligent dispatch
Tech-enabled emergency dispatch system connects the closest available responder from the network, reducing response times by up to 60%.
24/7 control room
Human-in-the-loop verification helps eliminate false alarms and ensures incidents are managed calmly and effectively.
Real-time data & reporting
Transparent reporting on incident activity and outcomes—giving customers clear insight into impact, performance, and customer value.
From integration to additional revenue stream

As a tech-enabled response-as-a-service, AURA can serve as a scalable, differentiated revenue driver.

Monetise and grow

Turn your security offering into a commercial advantage—embed safety as a differentiator that wins deals, or offer tiered, value-added services to boost revenue.

How it works

From smart alert to physical response

01
Panic button activated
AURA control room notified of locations and contacts user.
02
Alert dispatched
Location-based responder matching in seconds.
03
Responder engages
The closest response partner is instantly dispatched.
04
Responder arrives
The responder arrives on scene and reports back.

AURA entered into an agreement with Uber to provide both drivers & customers with a way to request on-demand private armed response, emergency management services and private medical response. This is achieved via an e-panic service which is embedded within the Uber application under the Uber Safety Toolkit.

Kagiso Khaole
General Manager, Sub-Saharan Africa

FAQs

Everything you need to know about on-demand emergency response.
How does the VAS model impact our bottom line?
Is this scalable for high-volume user bases?
Does AURA provide both medical and security response?
How does adding a safety feature impact our user lifetime value (LTV)?
Can we customise the user experience to match our brand’s UI/UX?
More questions?
Book a demo and discuss options with our team.
Book a demo