Medical response

Life-saving emergency medical response at the tap of a button

AURA connects users to the nearest private medical responder in an emergency with rapid dispatch and real-time care coordination.

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On-demand medical help, activated through your brand

Give users fast access to medical support through your app, device, or employee programme.

Rapid emergency medical dispatch

AURA verifies the incident and connects users to the nearest available EMS provider or medical first responder.

On-scene stabilisation and care

Trained medical responders assess the situation, provide immediate medical support, and stabilise patients during critical incidents.

Emergency transport coordination

Where needed, AURA supports ambulance dispatch and coordination of transport to the appropriate healthcare facility.

+8700
Lives saved
10 min
Avg. response time
1,3k+
medical response vehicles
367+
medical bases

Why fast medical
response matters

A clear medical-only benefit

With AURA, you can add emergency medical response as a focused, standalone benefit, without bundling security or roadside services.

Faster help in critical moments

AURA verifies the emergency, confirms the user’s location, and connects them to the nearest available medical responder or EMS provider to support better patient outcomes.

Better support across South Africa

AURA helps businesses scale medical response in more locations through a wider network of EMS partners, response vehicles, and medical bases.

Stronger protection for high-risk environments

Gyms, workplaces, and field teams face real medical risks. AURA gives people a simple way to call for help through your app, device, platform, or employee programme.

Reduced risk for your business and users

Fast medical response can reduce the impact of serious incidents, support duty of care, and may help lower the severity and cost of medical claims.

Most reach than a single provider model

A single provider may not always have the closest vehicle. AURA connects users to multiple EMS partners to improve reach, availability, and response speed.

Now powered by
Google Maps

Built with the world’s leading mapping technology,  enabling faster, smarter response.

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Safety solutions built for your industry

AURA partners with businesses across different industries to turn connected safety into a valuable customer benefit, employee safety layer, or revenue-generating service.

Financial services

Build trust and loyalty with safety benefits customers can use in real life.

Employee wellness platforms

Support duty of care with emergency response for employees and field teams.

Devices and wearables

Add one-tap emergency response to connected devices and wearables.

Medical insurers

Strengthen member benefits with embedded emergency medical response.

Short-term insurers

Add emergency response benefits that improve customer value and retention.

Consumer technology apps

Embed on-demand safety into your user experience through API integration.

How it works

How AURA gets help to users and their loved ones

1

Set up trusted contacts

Users invite family members or loved ones into their safety group

2

Enable live visibility

Members choose when to share their location through privacy-controlled tracking.

3

Trigger an alert

A user can request emergency help for themselves, or a trusted contact can request help on their behalf if they may be at risk.

4

Incident verified

AURA verifies the alert, confirms the location, and identifies the nearest suitable responder.

Incident verified

AURA verifies the alert, confirms the location, and identifies the nearest suitable responder.

Discover people protect

Frequently asked questions

Everything you need to know about the People Protection response.

What is AURA people protect?

AURA people protect helps businesses add connected safety services to their products, platforms, or employee offerings, including family tracking, emergency response, and proxy emergency callouts.

What is family tracking?

Family tracking allows trusted contacts to share live location visibility and monitor loved ones through the app.

What is a proxy emergency callout?

A proxy callout allows a trusted contact to request emergency response on behalf of another user who may be unable to request help themselves.

What emergencies can AURA people protect support?

The platform supports medical, security, and roadside emergencies through AURA’s private response network.

How is AURA different from normal location sharing apps?

Unlike standard location sharing tools, AURA combines live visibility with professional emergency response and 24/7 control room support.

Is family tracking privacy controlled?

Yes. Users control when location sharing is enabled through built-in privacy and consent settings.

Who is AURA people protect designed for?

AURA people protect is designed for businesses that want to improve customer value, employee safety, engagement, and retention through connected safety services.

How can businesses integrate AURA people protect?

The platform can be embedded through APIs, white-label apps, connected devices, and custom integrations.

What business value does AURA people protect provide?

Businesses use AURA people protect to improve retention, increase app engagement, strengthen duty of care, create new revenue opportunities, and differentiate their offering.

What visibility do businesses get?

Businesses can access reporting and insights on alerts, incidents, usage, and response activity through a central platform.

How do we get started?

You can book a demo with the AURA team to explore integration options and the best fit for your business.

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