SmartWatch Solutions, a UK leader in advanced security technology, delivers surveillance and alarm systems to a wide range of clients. Their flagship Virtual Guard CCTV system is designed to deter intrusions and protect properties, including temporary sites and vacant buildings.
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Strengthening response capability for a growing security provider
As SmartWatch expanded its customer base, demand for rapid, reliable alarm response increased.
Supporting temporary security sites, vacant properties, and distributed portfolios meant SmartWatch needed consistent nationwide coverage, faster response times to meet SLAs, improved visibility across live incidents, and a scalable patrol infrastructure.
Rather than building an in-house response fleet, SmartWatch partnered with AURA to extend its operational capability while maintaining service quality.
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Scaling response without increasing infrastructure
For security providers, growth often creates operational pressure.
SmartWatch needed to meet strict response SLAs across multiple regions, manage response for dispersed and temporary sites, maintain high client satisfaction, improve control room efficiency, and gain clearer visibility into responder activity.
Traditional response models made it difficult to scale quickly without increasing cost and complexity.
Rapid security response powered by AURA’s Cloud Portal and responder network
Powered by AURA’s network of 180+ accredited response partners across the UK, SmartWatch was able to deliver faster, more reliable nationwide security response solution and scheduled security patrols by integrating the AURA Cloud Dispatch Portal into their operations.
Leveraging advanced technology resulted in average response times of 22–26 minutes, improved operational efficiency, more structured callouts, and higher client satisfaction.
The workflow includes:
- Fast dispatch creation across multiple sites
- Dynamic ETAs for clearer visibility of responder arrival times
- Checklist tracking to support a consistent on-site process
- 24/7 live messaging with the AURA control room
- Digital reporting returned through the platform after checks are completed
Instead of relying on fragmented updates, the team can see where the guard is, understand how long they are likely to take, and receive the report back through the same workflow. That gives SmartWatch better control over live incidents and supports clearer communication with clients.
Faster response, lower cost, greater efficiency
Since partnering with AURA, SmartWatch has achieved measurable improvements across response performance and operations:
- 22-minute average response time: Consistent nationwide attendance, with a clear pathway towards a 10–15 minute target.
- 45% lower carbon emissions: AURA’s optimised routing and distributed responder network reduces environmental impact compared to traditional response models.
- Full visibility: Automated dispatch workflows and real-time visibility reduce manual coordination and improve control room performance.
- Enhanced client satisfaction: Faster response and greater transparency deliver stronger outcomes and greater peace of mind for clients.
The partnership between SmartWatch and AURA shows how targeted improvements in incident response can lead to substantial gains in service quality and client satisfaction. Through faster response times, real-time tracking, and automated incident reporting, AURA has helped SmartWatch deliver a more robust and transparent security solution, strengthening its position as a leader in innovative security systems.
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