Customer platform: your operational command centre

From subscription to dispatch, one platform keeps your service running, visible and scalable

Understand the hidden cost of weak response systems

Outdated and disconnected security response processes and systems leave you operating in the dark, no real-time insight, no true overview, no control. Your team ends up reacting, not optimizing.

Why it matters?

Because delay, confusion or lack of clarity in a crisis erodes trust, drives up costs and leaves your users vulnerable.

Turn data into action, service into growth

The customer platform is the technology backbone for the delivery of your mobile security services. Whether you manage users, schedule patrols or dispatch on-demand responses

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Management console

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Can be used by control room operators managing alarms and CCTV, enabling them to quickly select the relevant property, add relevant information, and track security officer progress.

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Live track security officer progress, see tasks and images as they are completed in real time, and communicate via secure messaging with the AURA control room and security officer.

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Create, view, search and manage your callouts.

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Detailed analytics views to get deeper insights into the usage of your response experience.

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Scheduled services booking engine.

Dispatch console

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Protect people wherever they are with real-time response—at the tap of a button that’s always reliable and fast, for your people and staff.

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Book patrols, security escorts, access visits, locks and unlocks, VPI's and OPI's.

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Live track all activities and communicate via secure messaging with the AURA control room and attending security officer for complete peace of mind.

Scheduling console

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Book once-off ad hoc patrols to a specific site.

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Book regular recurring patrols according to a set schedule.

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Bookings are converted into callouts by the control centre at the requested date and time and the guard is given all the details required for a quality site check.

Integration module (API)

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Full API library and developer tools for integration portal functions with your existing platforms.

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Technical-view logs, data streams and user controls for deeper system integration.

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Integrated into widely used security monitoring centre CMS software such as Sentinel, IMMIX, and others.

The Benefits

With the AURA customer platform you unlock operational efficiency, enhanced customer satisfaction, and more positive outcomes from the impact of crime, giving you an edge in the B2B and B2B2C protection service space

Streamline onboarding and efficiently manage large property estates and portfolios with detailed site records, images, and risk and site assessments.

Add new sites in seconds and drive revenue by offering and scheduling extras like patrols, locks and unlocks, and access visits.

Gain operational insight and improve service outcomes via data-driven dashboards and exception alerts.

Take ownership of all related services, reduce friction, and offer customers the very fastest and most transparent solution available.

Control centre: the heart of your safety network

At AURA’s core is our control centre. Real-time oversight, full-journey transparency, instant response

Our control centre connects your portal and our global responder network in one seamless flow. Every alert is monitored 24/7 by live operators, routed through automated dispatch, tracked through responder mobile apps, and logged with full incident reporting. You get instant visibility, accurate status updates, and a complete audit trail for every case

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How it works

From activation to outcome

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Enablement

Portal admin users add and manage detailed site records

Activation

Monitored alarms or CCTV initiate a dispatch to the AURA network by a controller via the cloud portal or software integration to a CMS platform

Automated dispatch

A dispatch received triggers the Ringing Algorithm to find the nearest on duty vetted security officer

Call-out accepted

The security officer accepts the call-out and is directed to the site location

Live tracking

The AURA 24/7 Control Room and Customer can track ETA, arrival and task progress whilst on site

Reporting

GPS timestamped tasks, images and notes are all added to the report and sent instantly on completion

Analytics & insight

View all archived call-outs, review response times by region, and output graphics or data for internal reporting

Optimise

Update site records, location data, and bespoke activity tasks lists to enhance response times and call-out quality

What industry leaders say about us

AURA services businesses across multiple industries.

AURA entered into an agreement with Uber to provide both drivers & customers with a way to request on demand private armed response, emergency management services and private medical response. This is achieved via an e-panic service which is embedded within the Uber application.

Kagiso Khaole

General Manager, Sub-Saharan Africa

AURA helps us extend security beyond the digital realm into our customers’ real lives. That commitment to physical safety is essential to our brand.

Justin Hume

CEO

AURA solved a deeply entrenched industry challenge with an innovative platform and fresh approach. Their hands-on, operationally knowledgeable team helped automate workflows and drive the cultural change needed to embed new processes seamlessly.

Philip Uys

General Manager Group Surveillance