Alarm Monitoring Centres

Own the map before someone else does

Turn your alarm monitoring centre into a full-service response hub. AURA adds instant, vetted security response nationwide — without the hassle of managing multiple providers.
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People
Property
Global SOS
Global customers we are already growing
Manual coordination is killing your dispatch efficiency

Traditional monitoring often relies on manual call handling and legacy processes. When a controller has to find, call and brief a responder manually; delays increase, service quality can suffer, and operational costs rise.

01
The coordination drain
Controllers spend more time on the phone than they do monitoring, limiting your ability to scale sites.
02
The response void
Monitoring without guaranteed response is only half a solution; if you can't close the loop, you’re leaving your customers vulnerable.
03
Data fragmentation
Not having a digital audit trail makes it impossible to prove response times to high-value clients.

Nationwide coverage without the complexity

AURA serves as your monitoring centre’s response infrastructure, enabling you to trigger physical actions directly from your existing dashboard.

Your coverage is only as good as your response
Stop letting manual dispatch cap your growth. AURA’s dispatch portal and responder app provide a 100% managed loop—giving your integrators the competitive edge to win nationwide contracts.
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Vetted national network
Gain instant access to an vetted response network across South Africa.
Automated dispatch logic
AURA automatically matches the activation to the closest response network partner, removing the manual "call-around.”
Direct workflow integration
Our API integrates with your current monitoring software—no need for controllers to switch between multiple screens
Live incident tracking
Watch the response happen in real-time with GPS tracking and instant updates.
Bundled service ready
Empower your installers to sell "monitoring and response" packages that increase customer stickiness.
Efficiency gain
Dramatic reduction in controller talk-time, allowing your team to manage more sites with less stress.
How it works

AURA connects users to the nearest verified responder in seconds

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01
Alarm activated
Location and details are sent to AURA software.
02
Alert dispatched
Location-based responder matching in seconds.
03
Responder engages
The closest response partner is instantly dispatched.
04
Responder arrives
The responder arrives on scene and reports back.

Throughout our engagement with AURA, we have found them to be professional, reliable, and responsive to our security requirements. Their personnel are well-trained, disciplined, and have consistently demonstrated a strong commitment to ensuring the safety and security of our premises and staff.

Blake Cross
Senior Manager: Security Operations, IHS Towers South Africa Proprietary Limited
Want to learn more?
Book a demo and discuss an obligation-free pilot for your region.
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Frequently asked questions

Everything you need to know about the global emergency response.
How does the AURA platform reduce the workload for our controllers?
Can we offer response as a bundled service to our Kenyan installers and customers?
How do you verify that responders are legally compliant?
What visibility do we get during and after a site visit or emergency?
How are responders vetted and are they legally compliant?