You may already have a relatively mature emergency response structure in place. Even so, there may still be opportunities to strengthen reach, improve visibility, and add flexibility where needed.

Faster access to emergency care can improve survival rates, reduce complications, and lead to better outcomes for members. That is not only better for policyholders — it can also help reduce the severity and cost of claims for insurers, while making the benefit far more tangible and valuable.

In one study of 10,853 cardiac arrest patients, successful hospital discharge fell from 12% to 6% as ambulance response time increased from 1 minute to 9 minutes. Faster access to emergency support is not just an operational advantage — it can materially affect real-world outcomes.

AURA can work alongside your existing offering, helping enhance your current model rather than replace it. Through access to an aggregated national network of more than 2,000 ambulances and response vehicles across South Africa, AURA can help broaden coverage and improve response capacity where it matters most.

That broader network is linked to faster average response times — 17 minutes compared with 26 minutes when relying on one or two private providers. Faster response can support earlier intervention, which is associated with shorter hospital stays and better patient outcomes.